Amazon.com understands that sometimes things don’t go according to plan. That’s why they offer a generous return policy on new computers, but there are a few key things to keep in mind. If you’re facing an unfortunate situation with your new computer purchase, let’s delve into the specifics of Amazon’s return policy to ensure a smooth resolution.

Here’s the breakdown: Within 30 days of receiving your brand new computer, Amazon.com will gladly accept returns for a full refund if it falls into one of these categories:

• Dead on Arrival (DOA): This means your computer simply doesn’t power on or function at all upon arrival. However, it’s important to note that Amazon.com reserves the right to test these returns. If they determine the computer was misrepresented as DOA, a 15% customer fee based on the sales price may be imposed.
• Damaged Condition: If your computer arrives visibly damaged due to shipping or handling, don’t hesitate to initiate a return. Amazon will process a full refund for such unfortunate occurrences.
• Unopened Boxes: Perhaps you received the wrong computer or simply changed your mind. As long as the computer remains factory sealed and in its original packaging, a full refund is on the way within 30 days.

Now, there are some additional scenarios to consider:

• Customer-Inflicted Damage: If the computer is damaged due to your misuse, missing parts are discovered upon return, or tampering renders it unsellable, a higher restocking fee based on the condition of the product will be applied.
• Beyond the 30-Day Window: It’s important to act swiftly. Unfortunately, Amazon.com will not accept returns of desktop or notebook computers more than 30 days after you receive them.

Important Note: Keep in mind that this policy applies specifically to new computers purchased directly from Amazon.com. If you purchased a new, used, or refurbished product from a Marketplace vendor, their individual return policy will take precedence.

By understanding these guidelines, you can ensure a smooth return process for your new computer purchase from Amazon.com. If you have any further questions or require clarification on specific situations, don’t hesitate to contact Amazon’s customer service for more personalized assistance.